Annex C
Addresses and Telephone Numbers

PENSION OFFICES
Canadian Forces Pension Office
Judges Act Pension Office
Public Service Pension Office
Royal Canadian Mounted Police Pension Office

PUBLIC PENSIONS
Old Age Security (OAS)
Guaranteed Income Supplement (GIS)
Monthly Allowance
Canada Pension Plan (CPP)
Quebec Pension Plan (QPP)

INSURANCE
Public Service Health Care Plan (PSHCP)
Pensioners' Dental Services Plan (PDSP)
Civil Service Mutual Benefit Society (CSMBS)
Civil Service Insurance (CSI)
Service Income Security Insurance Plan (SISIP)

PRIVATE SECTOR PLANS & SERVICES
Johnson Home and Auto Insurance
MEDOC® Emergency Travel Insurance
Memorial Society
Long-Term Care Insurance Program

ASSISTANCE FUNDS
Canadian Forces Personnel Assistance Fund & Army Benevolent Fund
Royal Canadian Air Force Benevolent Fund
Royal Canadian Naval Benevolent Fund
Royal Canadian Legion
Veterans Affairs Canada

BIRTH, MARRIAGE, AND DEATH CERTIFICATES SOURCES

LAST POST FUND OFFICES

Pension Offices

Canadian Forces Pension Office

DAPPP/PS
National Defence Headquarters
Constitution Building
305 Rideau St.
Ottawa, ON  K1A 0K2

Pension cheques, source deductions, mailing addresses, bank accounts, death notices, etc.:
Toll free: 1 800 267-0350
Ottawa Region: 613-952-9933

Other questions about release and pension:
Toll free: 1 800 267-0325
Ottawa Region: 613-996-7980
Fax: 613-996-9984

PSHCP claim matters (Sun Life):

Toll free North America and overseas: 1 888 757-7427
Ottawa Region: 613-247-5100

E-mail: pensionInquiries@forces.gc.ca
Web site: http://www.admfincs.forces.gc.ca/pension/intro_e.asp

Judges Act Pension Office

Office of the Commissioner for Federal Judicial Affairs (OCFJA)
99 Metcalfe Street, 8^th Floor
Ottawa, ON K1A 1E3

Ottawa region: 613-995-5140
Toll free number: 1 877 583-4266

Public Service Pension Office

Superannuation Directorate
Public Works and Government Services Canada
P.O. Box 5010
Shediac, NB  E4P 9B4 

All areas in Canada, as well as areas outside Canada served by AT&T have access to toll free services: 1 800 561-7930 (English); 1 800 561-7935 (French).
Outside Canada and the United States, (not served by AT&T) call collect:
(506) 533-5800

Telecommunication device for hearing-impaired person (TDD System) is also available. If you own a TDD system, call 533-5990 for Shediac / Moncton area or for all other areas in Canada: (506) 533-5990

Fax: (506) 533-5989

Royal Canadian Mounted Police Pension

RCMP Benefits Administration Centre
c/o Morneau Sobeco
1060 University Street, 9th Floor
Montréal, QC  H3B 4V3

Toll free within Canada but call collect from outside Canada:
1 800 661-7595
Web Site: www.pbs-sra.ca
    
PSHCP claim matters (Sun Life):
Toll free North America and overseas: 1 888 757-7427  
Ottawa region: 613-247-5100
Fax: 613-952-9821

Public Pensions

Old Age Security (OAS)
Guaranteed Income Supplement (GIS)
Monthly Allowance
Canada Pension Plan (CPP)

Human Resources Development Canada
Income Security Programs
Consult the Government of Canada pages of your telephone directory

1 800 277-9914 — service in English
1 800 277-9915 — service in French
E-mail: isp-psr.mail-poste@hrdc-drhc.gc.ca
Web site: www.hrsdc.gc.ca/en/isp/cpp/cpptoc.shtml

Quebec Pension Plan (QPP)

Régie des rentes du Québec
Case postale 5200
Québec, QC G1K 7S9

Québec region 1 (418) 643-5185
Montréal region 1-514-873-2433
Other areas 1 800 463-5185
Web site: www.rrq.gouv.qc.ca/en/

Insurance

Public Service Health Care Plan (PSHCP)

General Information
To get general information about the PSHCP, visit the Treasury Board’s Web site at: www.tbs-sct.gc.ca

Claim matters
For all PS, CF, RCMP, and Judge pensioners, calls regarding claims must be made to Sun Life.
613-247-5100 (Ottawa region)
1-888-757-7427 (Toll free in North America and overseas)
E-mail: Can_OttawaService@Sunlife.com

Enrolment matters
For all PS, CF, RCMP and Judge pensioners, calls regarding enrolment, coverage, and deductions must be made at the respective pension office.

Sun Life of Canada Health Claims Office

Sun Life of Canada Health Claims Office
P.O. Box 9601 CSC-T
Ottawa, ON K1G 6A1

Office hours: Monday through Friday 7 a.m. to 8 p.m. EST or EDT.
Tel: 613-247-5100
Toll free in North America and overseas: 1-888-757-7427

PSHCP appeal process

Send the full details to:
PSHCP Trust
P.O. Box 1328, Station B
Ottawa, ON K1P 5R4
Fax: 613-565-2780

World Access for PSHCP

For assistance for emergency health care outside your province of residence
or out of Canada: 1 800 667-2883
(519) 742-1342 collect if 1 800 not available
Fax: (519) 742-2581
E-mail: Can_OttawaService@Sunlife.com

Pensioners’ Dental Services Plan (PDSP)

Sun Life Assurance Company of Canada
P.O. Box 9805 CSC-T
Ottawa, ON K1G 6M6

Tel: 1 888 757-7427 or 613-247-5100 (Ottawa region)
Web site: http://www.tbs-sct.gc.ca/

PDSP appeal process

If you are not satisfied with the Administrator’s decisions on a claim or eligibility, write:
The Pensioners’ Dental Services Plan
c/o Treasury Board of Canada Secretariat

Human Resources Branch
300 Laurier Avenue west, 5^th Floor
Ottawa, ON K1A 0R5

Civil Service Mutual Benefit Society (CSMBS)

Sun Life Insurance Company
1155 Metcalfe Street
Montréal, QC H3B 2V9
1 800 361-2128 (Service in English)
1 800 363-0636 (Service in French)
Web site: www.sunlife.com

Civil Service Insurance (CSI)

Human Resources Development Canada
PO Box 12000
Bathurst, NB E2A 4T6

1 800 958-7833

Service Income Security Insurance Plan (SISIP)

Manulife Financial
Attn: SISIP Services
PO Box 1030
Halifax, NS B3J 2X5

Toll free: 1 800 565-0701; Halifax region: (902) 453-4300
Fax: (902) 453-7450

To change beneficiary (using Form 11 E):
Director SISIP,
National Defence Headquarters,
Ottawa, Ontario K1A OK2,

Tel: (613) 995-8741
Or contact Manulife Financial in Halifax
http://www.sisip.com

SISIP Regional Offices

If there is no SISIP office in your area, please call 1-800-267-6681.

Private Sector Plans & Services

Johnson Home and Auto Insurance*

1 800 563-0677
Web site: www.johnson.ca/fsna

MEDOC^® Emergency Travel Insurance*

Johnson Inc., Group Services Department
1-866-606-3362; Ottawa region: 613-728-6557

Memorial Society

Consult your telephone directory or the list posted on this Web site: www.memorialsocietybc.org/c/links.html

Call 1-877-582-7526

Assistance Funds

Canadian Forces Personnel Assistance Fund

234 Laurier Avenue West
Ottawa, ON  K1P 6K6

Tel.: 613-760-3447
       1-888-753-9828
Fax: 613-233-5907
E-mail: cfpaf@cfpsa.com
Web site: www.sisip.ca/en/Cfpaf_e/index.asp

Royal Canadian Air Force Benevolent Fund

Now run by the Royal Canadian Legion. See address below.

Royal Canadian Naval Benevolent Fund

PO Box 505
Station B
Ottawa ON K1P 5P6

Ottawa region: 613-996-5087
Toll free: 1 888 557-8777
Fax: 613-236-8830
E-mail: rcnbf@sympatico.ca
Web site: www.rcnbf.ca

Royal Canadian Legion

Dominion Command
86 Aird Place
Kanata, ON
K2L 0A1


Tel: 613-591-3335 (Consult your telephone directory for local number)
E-mail: info@legion.ca
Web site: www.legion.ca

Veterans Affairs Canada

P.O. Box 7700
Charlottetown, PEI C1A 8M9

Veterans' Affairs Canada now has a network of people across the country fully trained to answer your calls. No matter where you are calling from, you now only need to call one toll-free number in Canada to get information on your services and benefits.

1-866-522-2122 (English)

1-866-522-2022 (French)

Foreign Countries Operations Unit
1-888-996-2242 (Canada & USA)
(613) 996-2242 (other countries)

Website: www.vac-acc.gc.ca

Birth, Marriage, and Death Certificates Sources

Alberta
Alberta Registries, Vital Statistics
Box 2023, 10,365 97th Street (3rd Floor)
Edmonton, AB  T5J 4W7
Tel.: (780) 427-7013
www.gov.ab.ca/gs

British Columbia
Division of Vital Statistics
Provincial Government
818 Fort Street, P.O. Box 9657
Victoria, BC  V8W 9P3
Tel: 1 800 663-8328
www.vs.gov.bc.ca

Manitoba
Vital Statistics Agency
254 Portage Avenue
Winnipeg, MB  R3C 0B6
Tel: (204) 945-2034 (Birth)
       (204) 945-8177 (All others)
http://vitalstats.gov.mb.ca/index.html

New Brunswick
Deputy Registrar
Vital Statistics
P O. Box 6000
Fredericton, NB  E3B 5H1
Tel: (506) 453-2385
Fax: (506) 444-4139
http://app.infoaa.7700.gnb.ca/gnb/Pub/EServices/ListServicesBySector.asp?SectorID1=59&AreaID1=2

Newfoundland
Vital Statistics Division
Dept. of Government Services & Lands
P.O. Box 8700
St. John’s, NF  A1B 4J6
Tel: (709) 729-3308
www.gov.nl.ca/Services/certificates.stm

Nova Scotia
Vital Statistics
P.O. Box 157
Halifax, NS  B3J 2M9
Tel: (902) 424-4381
Long Distance calls within NS call
Toll free: 1 877 848-2578
www.gov.ns.ca/snsmr/vstat/certificates

Northwest Territories
Registrar General
Vital Statistics (Dept. Health & Social Service)
Government of the NWT
Bag 9, Inuvik, NT  X0E 0T0
Tel: (867) 777-7420
Fax: (867) 777-3197
www.hlthss.gov.nt.ca/english/services/vital_statistics

Ontario
Office of the Registrar General
Vital Statistics
P.O. Box 4600
189 Red River Road
Thunder Bay, ON  P7B 6L8
Tel: 1 800 461-2156
Fax: (807) 343-7459
www.gov.on.ca/ont/portal/!ut/p/.cmd/cs/.ce/7_0_A/.s/7_0_252/_s.7_0_A/7_0_252/_l/en?docid=STEL02_038289

Prince Edward Island
Office of Vital Statistics
Health and Social Services
126 Douses Road
P.O. Box 3000
Monteague, PEI  C0A 1R0
Tel: (902) 838-0880
Fax: (902) 838-0883
www.gov.pe.ca/infopei/index.php3?number=17218&lang=E

Quebec
Direction de l’état civil
2535, boul. Laurier
Québec  (Québec)  G1V 5C6
Tel: Québec (418) 643-3900
Tel.: Montréal (514) 864-3900
Elsewhere in Quebec: 1 800 567-3900
Fax: (418) 646-3255
www.etatcivil.gouv.qc.ca

Saskatchewan
Vital Statistics
Saskatchewan Health
100-1942 Hamilton Street
Regina, SK  S4P 3V7
Tel: (306) 787-3092
Toll free: 1-800-667-7551(In Sask. Only)
Fax: (306) 787-2288
www.health.gov.sk.ca/vital-statistics

Yukon
Vital Statistics
P.O. Box 2703
Whitehorse, YK  Y1A 2C6
Tel: (867) 667-5207
Toll Free: 1-800-661-0408 ext. 5207 (In Yukon)
Fax: 867-393-6486
www.hss.gov.yk.ca/programs/vitalstats

Nunavut
Nunavut Health and Social Services
Government of Nunavut
Bag 3
Rankin Inlet NU X0C 0G0
Phone Number: (867) 645-2171
Toll free: 1 800 661-0833
Fax Number: (867) 645-2580

Last Post Fund Offices

Consult the list posted at: www.lastpostfund.ca/contact.html