During the first two days since the Public Service Health Care Plan benefit card was launched on Monday November 1, thousands of claims for eligible prescription drugs and medical supplies have been successfully processed electronically in pharmacies across Canada.
As is often the case whenever a new product is introduced, some glitches have surfaced, but every effort is being made to address any issues in the shortest time possible. For example, some claims could not be processed electronically until pharmacists were reminded to enter a code required to gain access to the Sun Life system.
FSNA members who encounter problems are invited to report them to National Office at 613-745-2559 as soon as possible, so they can be investigated and reported for resolution.
PSHCP members are reminded that in the event that their pharmacy does not accept electronic claims processing, they can still present their claims the traditional way, by paying the full cost up front and submitting a paper claim to Sun Life.
The electronic processing of claims is only available to those who have completed positive enrolment and obtained their benefit card. Members who are registered as users on the Sun Life Plan Member Services Web site may print additional cards from the site.