Federal Superannuates National Association (FSNA)
Accessible Customer Service Plan
FSNA is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities that will impact customers with disabilities (access ramp), FSNA will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or service, if available. The notice will be placed at our location at 1052 St. Laurent Blvd., Ottawa, Ontario and/or posted on our website.
Training for Staff
FSNA will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. All staff located at the National Office will be trained:
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
FSNA's accessible customer service plan
How to interact and communicate with people with various disabilities
What to do if a person woth a disability is having difficulty accessing FSNA's goods and services
Staff will also be trained when changes are made to the FSNA Accessible Customer Service Plan.
Customers who wish to provide feedback on the way FSNA provides goods and services to people with disabilities can provide us feedback by downloading a printable Customer Service Accessibility feedback form (click here) and mailing it to our attention. You can also provide feedback by email at firstname.lastname@example.org or by telephone at 613-745-2559. All feedback will be directed to the Director of Finance and Administration. Customers can expect to hear back in five business days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other Policies
Any policy of FSNA that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Tips for Enhancing the Accessibility of this Website
This section provides suggestions for modifications you can make in your operating system and browser to help access FSNA.com. We currently have complete step-by-step accessibility modifications for the following.
Change text size: Make FSNA.com easier to view by making text larger and more readable.
Change fonts: Change the text style for web pages you visit to make them more readable.
Mouse pointer visibility: Make your mouse pointer easier to see on the screen.
Change colours: Change the text and background colours for web pages you visit to make them more readable.
Magnify screen: Make FSNA.com easier to read by magnifying the screen (if your browser or operating system does not allow you to resize text).